UK Pallets – Frequently Asked Questions (FAQs)

A Direct Run is a dedicated delivery service where your goods are transported directly from collection to delivery, with no hub stops, transhipping, or handling. This secure, door-to-door service is ideal for urgent, time-sensitive, or high-value consignments.
At UK Pallets, we source and provide dedicated drivers and vehicles for every job, ensuring speed, safety, and reliability.

Customers must ensure that:

• Goods are safely packaged and secured
• Items are ready at the agreed collection time
• Load weight and size comply with vehicle limits
• Dangerous goods must be declared during booking and may be restricted.Waiting Time
• 30 minutes loading/unloading time is included
• Additional waiting is charged at a standard hourly pro rata rate

Absolutely. Once your consignment is collected, it's delivered the same day using a dedicated vehicle, whether locally or nationally.

We match the vehicle to your specific load and delivery needs, ensuring efficiency and cost- effectiveness. Our fleet includes:

• Small vans
• Transit vans
• 7.5T and 18T rigid trucks
• Articulated curtain-sided lorries

Yes. We offer nationwide coverage, sourcing the right vehicle from our UK-wide network for any postcode or delivery point.

• No depot handling or transhipping
• Reduced risk of damage or loss
• Faster delivery times
• Full traceability and dedicated driver
• Safer for sensitive or high-value goods
• Cost-effective for larger pallet volumes

• Contact our operations team: contact@ukpallets.co.uk

What information do you require to be able to provide a quote:

Collection Information:

• Collection address:
• Collection date:
• Any time restrictions for collection:

Delivery Information:

• Delivery address:
• Delivery date:
• If possible, would you prefer same-day delivery?
• Any time restrictions for delivery:

Goods Details:

• Description of goods:
• Dimensions of the goods:
• Amount of lifts/pallets:
• Total weight

Vehicle and Equipment Requirements:

• Is there a forklift available to load and unload the goods?
• Is a tail lift and pump truck required?

Special Instructions:

• Any additional special instructions:

Or use our online booking form. We’ll confirm vehicle availability and send you a competitive quote.

We can often arrange same day collection with no advance notice. However, early notice helps ensure the right vehicle and crew are available.

• Cancellations on the same day: 50% charge
• Cancellations after dispatch: up to 100% charge

• Payment is due before dispatch – A secure payment link will be sent once your booking is confirmed.
• Late or failed payment may result in cancellation or vehicle not being booked
• For complex or recurring transport needs, please contact our team to discuss tailored payment terms.