Yes - you will need to apply for an EORI number in the UK even if you are a private individual. This will help you with both exports and imports.

No - you do not need to apply for an EORI number if you are based in the EU.

Yes - we cannot advise you directly but follow this link will take you to the government's website. From there you can find commodity codes for your goods. HMRC can also advise you directly on commodity codes.

No - you will not need an EORI number if the goods are personal effects.

Yes - the price you obtained via our website includes customs clearance on both the UK and the EU side.

Yes, please see out prohibited items page for details.

No - a commercial invoice is not required when you shipping between Northern Ireland and an EU country.

Yes - you can use our services. You will still need to complete a commercial invoice on our website and input the reason of export as 'Return'.

Yes - you will need to apply for an EORI number if you are the importer in the UK and the goods are subject to a commercial (or private) transaction.

Yes - but only if you are a business, this is not an option to private individuals. The sender in the UK will also need to have an EU EORI number registered to their address and only business entities can register for EU EOR

No - the customers who placed orders on our website will need to complete the standard commercial invoice on our website. We make sure Customs brokers get the best possible document in a standardised form.

Yes - there will be import taxes payable when the goods arrive in both the Republic of Ireland and the EU.

Yes - there will be import taxes payable when the goods arrive in Northern Ireland.

Import taxes are based on the value you completed on the invoice and the commodity codes. Customs will calculate the costs based on these details. For goods of UK origin being exported to the EU, there is no Duty applicable. However, VAT (taxes) will apply. The same applies to imports from the EU.

Usually the receiver. However, if you select the DDP incoterms, the exporter can pay these taxes as well, but only if they are a business. Private individuals exporting to the EU cannot send DDP.

The person who needs to sign commercial invoice is the person who booked the job.

When you are asked if the collection/delivery trading address is the same as the collection/delivery address, please select 'No', and you will then be able to complete this/them.

Please select DAP, if you want the duties to be paid by the receiver. Please select DDP, if you want the duties and taxes to be paid by the sender.

This is not a possibility. You need to click on "add lot" and insert lines for each item you have. A commodity code for each item will be required as well.

The sender can cover the taxes if desired, or the pallet can be returned to the collection address. However, please be advised that there will be a return cost.

You will be able to complete a commercial invoice on our website once the booking is complete.

Everything you need in order to successfully complete an accurate commercial invoice is available on our website, with clear links and examples. Complete the booking and you will be forwarded to the correct link where you can deal with the commercial invoice.

No - you will be asked to fill in a Pro-Forma Invoice which is a less complex document, however the information must be accurate. You will be asked to send a recent proof of address and/or residence in the country before the carriers will be able to clear the goods through Customs.

Yes - any goods imported into the EU will be subject to VAT. The same applies to goods imported into the UK from the EU.

No, you should not charge VAT. Taxes are paid locally, your customer will be charged VAT when the goods arrive in the country. They will also have to pay Duty if the goods are not of the UK/EU preferential origins.

Yes - we have a wealth of information on our website. A good starting point is the homepage, but you should also consult our Brexit Hub which has several key resources including a Brexit Cheat Sheet, and a more in-depth guide available.

No - we will act as your broker. The prices advertised on our website include customs clearance.

No - we do not accept this arrangement because of the added layers of bureaucracy to our existing arrangements. We will clear the goods through customs for you, provided you have supplied the correct and complete documentation.

Yes - you will need to ship under DDP Incoterms and you need to be registered for a GB EORI number in order to pay local taxes.

Yes - you will need to add VAT to any invoices when dealing with EU-based customers. The same applies for GB-based customers.

No - you do not need an EORI number and you do not need to complete a commercial invoice.

No - you do not need to be EORI registered or complete a commercial invoice if you wish to send goods to GB.

If you are a business, you must be GB EORI and XI EORI registered. You will not be able to complete the import without having registered for these two numbers in advance. You also need to complete a commercial invoice on our website as soon as you have completed the booking.

You are being asked because everyone based in GB and involved in a commercial transaction of any type, be it a business or private individual, must be registered for an EORI number and complete the commercial invoice on our website. These are legal requirements and not those of us or our carriers. All the information you need is on our website and we are here to guide you.

You must have the EORI number first, then the commercial can be generated. However, you can enter the remaining information and save it whilst you are waiting to receive the EORI number.

In general, when it comes to road freight, goods travel under DAP/EX-WORKS or DDP. There are links to Incoterms 2021 available on our website, one of which is directly from the commercial invoice form. These explain in detail how things work, so please read the document to get clarification. DAP means the importer pays taxes locally (the exporter is responsible for transport and insurance), as does EX-WORKS (the importer arranges shipping and insurance). DDP means the exporter pays taxes, shipping and insurance, so the importer receives te goods without needing to pay anything.

We cannot give you the Commodity Codes. It is the responsibility of the exporter or the importer to find the correct codes for their goods. However, we can guide you - there are a number of links on our website, mainly taking you to the HMRC website, where you can find the codes yourself. If you have tried but you are not getting the correct codes, we can only advise you to phone HMRC and ask them for further guidance.

No - there is no difference. The Republic of Ireland is part of the EU, the same rules and regulations apply.

You can check yourself if any GB or EORI number is correct. We have links available on the website and on our commercial invoice form where you can check these numbers against the GB or EU databases.

No - you only need an EORI number for exports/imports to/from the EU.

Yes - our system offers the flexibility so that third party importers/exporters can generate commercial invoices and deal with the payment of duty and taxes on behalf of their customers.

Very - based on this information, customs will or will not apply duty or taxes. If the reason for export is "sale", then duty and taxes will apply. However, if the reason is "return of faulty product", then no duty and taxes will apply. You will however be requested to provide the initial purchase invoice.

Yes - you must be provide the sales invoice number and these numbers must match and withstand scrutiny. The commercial invoice number must be the same as the sales invoice. If there are any discrepancies, customs might stop your freight and this will result in extra charges and delays.

You will sign your invoice online, electronically. Everything is being done online without the need for further email exchanges, scans, or additional paperwork.

This was possible before Brexit, however, it is currently extremely complicated and most freight forwarders have stopped offering this service. We expect things to improve in the future, so please enquire with our team.

No - the description of the goods must be brief, but very accurate. The commercial invoice will not be accepted without a clear description of the goods.

You must find out the country of origin of the goods and enter the accurate information on the commercial invoice. Incorrect information might result in goods being stopped, checked, returned, or confiscated. Extra charges are likely to apply in this case. Duty and taxes will be calculated depending on the origin of the goods, so this information is clearly important.

No - you should definitely not estimate the value, even if you are a private individual who has sold something on eBay. If this value does not match a sales invoice exactly, your freight is likely to be stopped and/or returned. Fines can be imposed by Customs and you will end up having to pay for both returns and fines, so we strongly suggest entering the accurate value, to the penny.

We strongly recommend anyone who is exporting or importing and filling in the commercial invoice to never estimate or enter incorrect information on that page. Please remember, you cannot complete the commercial invoice if you do not sign it and accept the terms and conditions. All the information entered must be accurate and correct if you are to avoid fines, returns and/or extra charges.

No - there is no chance whatsoever that your goods will travel from the UK to the EU or vice versa without the appropriate documentation. Anyone who wants to ship to/from the EU must take the time they need to complete the commercial invoice and gather all the information needed in order to correctly complete an invoice even if this is done as a one-off.

No - this is incorrect. These changes are permanent and while certain things will improve, they will only do so if everyone is taking responsibility for dealing with the documentation required by law in an efficient and thorough manner.

Firstly, if any of your international shipments with UK Pallets are being delayed, we apologise. A great deal of work has gone into creating a smoother process by all parties involved, however, please remember that when it comes to transportation services, many things can go wrong. In addition to variables such as traffic, poor weather, or restrictions on driving hours, the new customs clearance requirements are an added complexity. If documentation is incomplete or incorrect, significant delays will be the end result.

Unfortunately, this is not possible. We have numerous resources on the website to help you through the process and you are welcome to email us, and we will reply as quickly as possible. However, staying on the phone to walk customers through the process is not viable.

No - we are not able to offer a service like this as no carrier offers a guaranteed service to/from Europe. Any consignment can be stopped by customs at any time and the paperwork will definitely be checked. You should complete all documentation correctly and we will try to ship the freight as quickly as possible.

Yes - regardless of which service (road, air or sea) the customs clearance process is the same. You still need to provide all the information required by law and complete and sign a commercial invoice. The same goes for the carrier you use.

Yes - regardless of who you are shipping to, the correct documents are still required. Nothing can be shipped without a commercial invoice.

Yes - any shipment is taxable even if sent as a present. The only non-taxable shipments are those comprised of your own goods, but you will need to prove your residency status in the country which you are shipping to.

Yes - shipments between the EU and the UK are taxable, regardless of whether it is a commercial transaction. The recipient will pay taxes based on the value of the goods and shipping costs.

Yes - you do need a commercial invoice and you need to declare the correct value, origin and nature of the goods. They might be tax exempt if they can provide proof they a registered charity, but this will depend on local legislation.

We can liaise with our carriers and their customs brokers and pass on all the information quickly to them. However, it is not possible to put any pressure on customs officials to speed up the process. They will let us know if anything further is needed or when the goods have cleared customs.

Please be aware that any mistake, however small, is likely to make a difference and the freight cannot be released by customs until these mistakes or missing information is addressed. There decisions are out of our control and we cannot influence the way customs officials deal with clearance of goods - we can only supply the information they require in the shortest possible timeframe.

Sending goods to ROI or NI is now the same as sending them to Greece or Latvia, for example. The freight still needs to be accompanied by the correctly filled-in commercial invoices and the customs procedures are the same. In fact, in a way it is more difficult to send goods to these two countries since there is no border between them and customs officials have a very strict approach to anything moving between the two countries.

No - if in doubt, please check in advance as most carriers have stopped taking certain goods for the time being. They might restart the service at a later date, however, we do advise you to check in advance to avoid disappointment.

We have all the requisite information on the website - there are too many changes to discuss over the phone. This is why we invite you to visit the website and check the Brexit pages, or all other information available to you directly on the homepage.

We/our carriers will make contact with you and ask you for the payment of VAT when the goods have cleared customs and arrived in the UK. Rest assured, this will happen as quickly as the freight is ready to be delivered, our carriers want to deliver the goods as quickly as possible on every single occasion.