Frequently Asked Questions about sending goods via Pallet

There are a number of questions about how to send your goods via pallet delivery networks. We try to answer the most common ones below

two men standing over a pallet

Are there any items that are prohibited from being sent?

Yes, please refer to our prohibited items page on our website for detailed information. As a general rule, hazardous goods are not accepted. However, some UN number materials in limited quantities may be allowed. Please contact us in advance so we can consult with the carrier. If in doubt, reach out to us for clarification.

What if the collected or delivered pallet is larger or heavier than what is ordered?

By submitting your order, you agree to our disclaimers, terms, and conditions, accepting liability for any further charges applied. Failure to disclose the correct pallet size will result in additional charges, payable upon receipt of the invoice.

Do the goods have to be on a pallet?

Yes, to use our services, goods must be transported on a pallet. It's the customer's responsibility to ensure safe securing for transit.

Can I prevent my pallet from being stacked?

Yes, to prevent stacking, create an uneven surface or use a pallet cap as a visible deterrent.

I have noticed that I have given or you have transferred some incorrect details.

Please contact us as soon as possible if you notice any incorrect details.

What does "book in" mean for a delivery?

The depot will call to confirm and discuss delivery timing with the recipient before loading the pallet. Please note that failure to make contact may delay the delivery.

When will my order be collected?

Collections are available Monday to Friday between 08:00 am to 17:30 pm, unless special arrangements have been made. No collections are scheduled for weekends,and timed or AM collections are unavailable.

When will my order be delivered?

d Monday to Friday between 08:00 am to 17:30 pm unless alternative options such as AM, Timed, or Saturday deliveries have been selected and paid for.

Does anyone have to be present for collection or delivery?

Yes, someone must be present. If not, permission must be granted for collection or delivery. Failure to do so will result in additional charges.

Will the driver take the pallet into my property or help to offload?

The service is door-to-door on the ground floor. The driver is not obligated to assist with offloading or take the pallet into your property; it's at the driver's discretion.

Should I check my goods when delivered?

We recommend checking the goods upon delivery. If any damage is observed, notify the driver immediately and do not sign the proof of delivery as received in good condition. Take photos and report any damages as soon as possible.

Is my pallet "guaranteed" to be collected or delivered on time?

Unfortunately, no guarantees can be made due to factors beyond our control. Delays may occur due to various reasons, and we cannot be held liable for consequential losses or costs.

What if I miss my collection/delivery?

Thee is only one collection/delivery attempt. Additional charges may apply if goods are not ready for collection. Collections and deliveries can be made 8am to 5.30 pm

Can I track my pallet delivery or collection?

Once your order is processed you will receive an email with your tracking number. Please note that no tracking information will be displayed until the goods have been collected and have been labelled. Until this point, your order status will read ‘order processing’.

Should you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you throughout the process.