Question 1

What is a pallet?

Accepted Answer

A pallet is a simple but very stable wooden slatted platform used to transport heavy or large goods. It is only a few inches high and is used a strong and sturdy base.

Question 2

Where can i get a pallet?

Accepted Answer

You may get one for free from local companies if you ask nicely. They are often discarded after use, so they might be happy to help.

Question 3

Why are some different pallet sizes offered?

Accepted Answer

You may only require a smaller pallet for your goods. We therefore offer differing sizes to keep costs down.

Question 4

What is an oversized pallet?

Accepted Answer

Pallets can be bigger than the standard dimensions quoted of 1m x 1.2m. If you wish to go over this, then you would need an oversized pallet. The weight limit is the same as a full pallet. Please be aware that if you have asked us to supply the pallet, the goods will overhang the pallet as we cannot supply empty oversized pallets.

Question 5

What goods can be sent via pallet?

Accepted Answer

Anything you want can be sent by pallet. The exceptions are hazardous goods and used car engines

Question 6

What items are prohibited from being sent via pallet?

Accepted Answer

Yes, please see our prohibited items page for details.

Question 7

Can engines and gearboxes be sent via pallet?

Accepted Answer

Yes, you can send engines and gearboxes via pallet, but they must follow guidelines as outlined in Paragraph 223 of the Health and Safety Executive, Workplace Transport Safety Guide. For more information please see our engine page.

Question 8

Why must oil be drained?

Accepted Answer

If fluids are not drained from engines or other parts these can leak during transportation. This can contaminate other freight, trailers and truck beds, but also creates a slip hazard for the courier. This risk will not be taken and you will be required to pay a surcharge for non-collection if your item contains oil and collection is therefore refused. Requirements for securing engines to vehicles is included in the terms of sale and you must click a button of acceptance to show that you have read these terms and accept them as part of your booking.

Question 9

Are the goods insured?

Accepted Answer

The delivery will be insured in accordance with our terms and conditions of carriage. The limit of liability is restricted to a maximum of £5GBP per kilo. You can purchase a higher cover if required when booking.

Question 10

Is the service guaranteed?

Accepted Answer

Although 99% of deliveries are delivered on time, we may occasionally experience issues. We unfortunately cannot be held responsible for the late delivery of pallets. However, these are rare and we do everything we can to minimise this.

Question 11

What information do I need to provide for a pallet collection or delivery?

Accepted Answer

The dimensions of the item you wish to transport and the approximate weight. You will also need the full collections and delivery address and telephone numbers for both collection and delivery points.

Question 12

Do the goods have to be on a pallet?

Accepted Answer

Yes, to enable you to use our services, the goods must be transported using a pallet.

Question 13

How do I secure my items to the pallet?

Accepted Answer

Goods must be placed securely on the pallet using strapping or shrink wrap plastic film. See our pallet presentation guide for further details.

Question 14

How do you get the pallet on the vehicle?

Accepted Answer

All collection and delivery vehicles will be equipped with hand pallet trucks and the vehicles are fitted with tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure the pallet is safely placed on the vehicle. The maximum weight the tail lift can carry is 1000kg.

Question 15

Can pallets be carried across gravel drives?

Accepted Answer

The surface must be flat and constructed of either tarmac or concrete. Placing the pallet on gravel, grass or other soft or unstable ground prevents collection, as our hand held pallet lifter needs to be able to move easily across ground.

Question 16

What if I miss my collection / delivery?

Accepted Answer

The price paid is for one collection / delivery attempt. An additional charge will be made if the pallet is not ready for pickup. Collections can be made any time from 9 am until 5.30 pm.

Question 17

Can I track my pallet delivery or collection?

Accepted Answer

once your order is processed you will receive an email with your tracking number. Please note that no tracking information will be displayed until the goods have been collected and have been labelled. Until this point your order status will read &lsquo;order processing

Question 18

Can i prevent my pallet from having others stacked on top of it?

Accepted Answer

To prevent your pallet being stacked you will either need to create an uneven surface or use a palletcap which acts as a visible deterrent.

Frequently Asked Questions about sending goods via Pallet

There are a number of questions about how to send your goods via pallet delivery networks. We try to answer the most common ones below

Are there any items that are prohibited from being sent?

What if the collected or delivered pallet is larger or heavier than what is ordered?

Do the goods have to be on a pallet?

Can I prevent my pallet from being stacked?

I have noticed that I have given or you have transferred some incorrect details.

What does "book in" mean for a delivery?

When will my order be collected?

When will my order be delivered?

Does anyone have to be present for collection or delivery?

Will the driver take the pallet into my property or help to offload the items?

Should I check my goods when delivered?

Is my pallet "guaranteed" to be collected or delivered on time?

What if I miss my collection/delivery?

Can I track my pallet delivery or collection?