Successful pallet delivery is dependant on certain requirements which need to be met by the recepient as opposed to the sender. Delivery of goods on a pallet is very different from any other type of delivery you may receive. This includes parcels or packages. It takes more tools and equipment and carries some risk to our drivers. As a consequence, we need to follow health & safety guidelines for the benefit of both drivers and customers. The ensures that you receive your pallet in line the highest quality service and in the safest manner.
Pallet Delivery generally involves larger items. It therefore carries some risks to our delivery drivers and to yourselves, which is why we adhere strictly to health and safety guidelines to ensure the highest quality service.
Deliveries are typically kerbside only. We aim to accommodate your requirements as closely as possible, but we cannot transport pallets over grass, unfinished areas, gravel, or steep driveways. Delivery is at the discretion of the driver
The hand pallet truck can only be moved over flat surfaces such as tarmac and concrete. It cannot operate over gravel, grass, or soft ground.
We deliver to ground-level locations only and cannot deliver to upper floors, via stairs, lifts, or high-rise buildings.
Pallet Delivery is not suitable for properties with steep inclines such as high-sloping driveways. Delivery will be made to the kerbside only.
Our drivers cannot enter your property and can only leave the pallet outside.
For your safety, please do not get too near to the pallet while it is being unloaded or delivered, and refrain from assisting the driver.
The person responsible for accepting and signing for the pallet delivery should examine the consignment for any damage. If any issues are found, ensure that the proof of delivery is noted accordingly with descriptors such as "damaged," "shortage," or "goods missing."
Mark the delivery note accordingly. Insurance companies will not consider a claim for damage or loss if the delivery note is marked as "clean" or "clear." See Insurance cover Guide for further information
Delivery is via an 18-tonne vehicle with a tail lift. Unless specified otherwise, the delivery vehicle will be similar in size to a dustbin lorry, with dimensions of:
Yes, you can request a smaller vehicle if needed. Please note that small vehicles may not have a tail lift, and unloading will be the responsibility of the customer. Small vehicle dimensions are :
For a tail lift delivery, the consignment must:
Deliveries are limited to firm ground such as concrete or tarmac surfaces; the delivery will be made as close to the property as possible. If access is restricted, delivery will be to the kerbside only.
