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How our pallet system works

UK Pallets is an efficient, affordable online courier for pallets and transports consignments of pallets right up to 2 metres in height and 1200 kg in weight (large, bulky or fragile).

Pallet Delivery Network

UK Pallets provides the delivery services of a network pallet distribution system. As soon as we receive your instruction into our system, UK Pallets will then instruct the depot closest to the collection point to collect the pallet. The pallet will go back to the local depot and a barcoded thermal label will be applied before being shipped off to the national hub the same evening. The pallet will be trans-shipped onto a connecting trunk vehicle and be at the delivery depot the following morning. Premium deliveries will be sent straight out for delivery, whereas Economy deliveries may be delivered on day 2 but the service level is day 3.

Consignments must be entered correctly and packed in accordance with the following specifications provided. Failure to follow these requirements is highly likely to result in collections to be refused, you could incur excess surcharges and, in the event of damage to your goods whilst in transit, may cause insurance cover to be reduced or refused.

We primarily use the Palletways network so the below video will give you an ideal overview of the basic delivery requirements:

Basic Requirements:

  1. Enter the correct postcodes and contact details
  2. Enter the correct pallet size for your goods
  3. Note your collection and delivery date and arrange to be in when we arrive
  4. Maximum weight for a tail-lift is 1000 kg
  5. Pallet must be a on firm flat ground Concrete/tarmac in order for us to collect it successfully


Collection times are between 09:00 and 17:30 – Pallet collections are made predominantly in an afternoon. Please note that we are unable to do timed collections. We will endevour to collect at the requested times but unfortunately, this cannot be guaranteed. Orders entered before 16:00 will be collected the next working day. A same-day collection upgrade is available if ordered before 11:15 am on the day of collection.

Need to leave the house? To save you waiting in all day our driver can contact you 30 minutes before collection as long as we are provided with a mobile number. (This information must be requested in the special instructions section found on the order screen) Please note that if the driver arrives at your premises for collection and no one is in, a failed collection charge of £20 will be payable before we can re-collect.

Delivery Services

Next Day Premium

Next Day deliveries will be made the following working day after collection. This service is available to the majority of mainland UK (excluding the Scottish Highlands).

AM Deliveries (Delivered before 12:00 pm)

Timed Deliveries (You specify the time slot in which you want your pallet(s) to be delivered, ideal for booked-in consignments and/or added convenience)

Saturday Deliveries (Delivered before 12:00 pm on a Saturday)

Please note that we are unable to give approximate collection/delivery times for consignments on a standard Next Day service.

Evening Deliveries (Delivered between (17:00 and 21:00)

Normal delivery hours are 9 am to 5 pm, Monday – Friday.


Economy consignments will be collected within two working days and delivered within three working days of collection. This service is available to all parts of the United Kingdom and the Republic of Ireland.

Normal delivery hours are 9 am to 5 pm, Monday – Friday.

Please note that we are unable to give approximate collection/delivery dates or times for consignments on an Economy service.

Economy (Specified Day)

For your convenience, you can specify a preferred day of collection as any date on or after the second working day following the placement of your Economy order. A preferred delivery date can also be specified as any date on or after the third working day following collection. These details are simply added to the further information fields when placing the order.

Whilst our standard Economy service can be faster, the Specified Day Economy option is ideal if you prefer to have pre-specified collection/delivery dates. There is no difference in cost between the two options.

Tail Lift Service

The maximum weight for a tail lift delivery or collection is 1000kg. All deliveries are defaulted to a tail lift service. If you don’t want a tail lift, then you must let us know in the order process.

To collect or deliver a pallet using our tail lift service, the pallet base must be a four-way standard pallet, we cannot collect two-way pallets using our tail lift and pump truck service.

Our tail-lift service is ideal for residential addresses and businesses that don’t have a fork-lift truck to load and unload goods delivered on pallets. Where a tail-lift is requested, the vehicle will be equipped with a pallet truck (a manually operated hydraulic lifting trolley) which lifts the pallet a couple of inches off the ground enabling it to be wheeled to the vehicle’s rear tail-lift. The tail-lift is then raised to the level of the vehicle’s deck by an electric motor so that the pallet can be wheeled into the vehicle. A tail-lift service is available on collection and/or delivery, and there is no extra charge for this.

Our Palletising Service

For an additional £25 + VAT, we can provide an empty pallet on collection.

The palletised goods must be securely packaged and protected for transport prior to collection. We are unable to package goods for transport; we can only place the item(s) on a pallet base and apply shrink-wrap. Damage to goods not securely packaged or protected for transport may not be covered by our insurance.

If the collections driver deems the item unfit or unsafe for transport, he has the right to refuse to collect.

Oversize Pallets

For standard pallet sizes. We are able to ship pallets that exceed the standard dimensions or contain goods that overhang. However, these are charged at one pallet space or part thereof. To process such a consignment, please enter the number of pallet spaces as though they were separate pallets and specify “1 x Oversize” in the further info’ box below the collection address. Without this information, over sized pallets will not be collected.

Packaging Advice

Whilst every care is taken to ensure the safety of your items whist in transit, accidents can happen. To minimise the risk of damage, you are strongly advised to package your items safely using appropraite amounts of protective packaging such as bubblewrap, shrinkwrap or polychips. Any damage that is found to be as a result of inadequate packaging may not be covered by our insurance.

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