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How our pallet system works

These packaging instructions must be followed to ensure successful collection


UK Pallets provides an ideal solution for one-off shipments of heavy or bulky items or multiple item consignments which may not be practical, possible or cost-effective to send as large parcels.

Pallet base:

a) Must be of robust construction and suitable for the type of goods carried upon it

b) Must have no missing boards or chocks

Goods on the pallet:

a) Must not exceed the dimensions for the size of pallet entered

b) Must not overhang the pallet edges

c) Must be stable when packed or placed on the pallet

d) Must not be top-heavy and must be stable enough to undergo at least six trans shipments

e) Must be firmly and properly secured to the pallet base by shrink-wrap, fibre or steel banding, chains, or any other appropriate means

f) Must have sufficient packaging, such as bubble wrap, cardboard, or any other appropriate packaging to reasonably protect the goods


When your goods are delivered, the person responsible for accepting and signing for the item(s) should make an examination to check for damage. If any shortage or damages are apparent or suspected, the delivery note should be marked accordingly, using the word “damaged” or “Shortage” or “Goods missing. The word “unchecked” or similar is not accepted as claused proof of delivery.

Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced.

Delivery Vehicle Information

Delivery Vehicle (18 Tonne) with tail lift. Dimensions: Unless otherwise specified, the delivery vehicle will be a rigid vehicle the size of an average dustbin lorry.

Height: 3.4Metres
Length: 13 Metres
Width: 2.8 Metres

You can request in “notes” for a small vehicle, however, please note that small vehicles may not have a tail lift and unloading will be the responsibility of the customer.

Small vehicle dimensions (7.5tonne):

Height: 3.4 Metres
Length: 7.5 Metres
Width: 2.8 Metres.

Tail lift delivery: To facilitate a tail lift delivery, the consignment must weigh no more than 1000KG and be on a standard four-way pallet, deliveries can be made onto concrete or tarmac surface only as the equipment will not function on loose surfaces.

Delivery will be made as close to property as possible, however, where access is restricted, delivery will be made to kerbside only.

Pallet Dimensions

Pallets should not exceed the standard size of 1000 mm x 1200 mm, and must be within the height and weight maximums for the size entered, as below. Goods must not overhang the pallet edges.

Pallet Base

Pallet Length: 120 cm

Full Pallet

Maximum Height: 220 cm

Maximum Weight: 1000 kg

Packaging & Protection

The goods to be palletised must be securely packaged and protected for transport prior to collection.

We are unable to package goods for transport; all we are able to do is place the item(s) on a pallet base and apply shrink-wrap. Damage to goods not securely packaged or protected for transport may not be covered by our insurance.

There is a 70 kg limit for each single item that needs to be palletised and a maximum of 50 items: It is important that the goods can be manually lifted and secured to the pallet in a safe and timely manner.

The driver may help to secure the item(s) to the pallet.

The goods must fit within the pallet dimensions you have paid for; failure to do this is highly likely to incur additional costs for delivery.

Please note: If the item is deemed unfit or unsafe for transportation, the collection driver has the right to refuse to collect.


In the event of a claim being raised, insurers will require the following mandatory pieces of information:

  • Proof of Purchase
  • Value
  • Ownership
  • Weight

Insurance is included (subject to RHA T&Cs) at the lesser of i) £5.00 per kilogram; and ii) the value of the Consignment at the time and place when accepted for carriage. If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment. You must notify Pallet Hub of any damage to the whole or any part of a consignment or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery. Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.

Please contact us in writing at the earliest opportunity if you wish to report loss or damage.

If your item requires specific insurance not covered by £5 per KG, please contact us as an individual quote for cover will need to be raised.